Refund policy

At OLKIMOS, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be:

• Unworn and in its original condition
• In the original packaging
• Accompanied by proof of purchase

Please note: Custom-made or engraved jewelry is non-refundable unless it arrives damaged or defective.

Exchanges

We offer free exchanges for a different size or a different item of equal value. Contact us within 14 days of delivery to arrange an exchange.

Refunds

Once your return is received and inspected, we’ll notify you. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If your item arrived damaged or you received the wrong item, please contact us within 48 hours of delivery with a photo, and we’ll resolve it promptly.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service.

To start a return or exchange:

Please contact us at info@olkimos.com with your order number and reason for return.